Terms and Conditions
WrongDial – Smart SOS Dialing & Family Safety
Effective Date: October 23, 2024
Website: https://wrongdial.com
Business Name: WrongDial
Business Location: Germany
Contact Email: contact@wrongdial.com
1. Introduction
Welcome to WrongDial (“we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the WrongDial website, applications, and related services.
WrongDial provides digital communication and safety-related features, including SOS dialing, email notifications, video recording, alarm notifications, and family communication tools.
By accessing or using WrongDial, you agree to these Terms, subject to applicable consumer protection laws.
If you do not agree to these Terms, please discontinue using the services.
2. Business Information
WrongDial is operated by:
Business Name: WrongDial
Business Location: Germany
Website: https://wrongdial.com
Contact Email: contact@wrongdial.com
For questions about these Terms, please contact us using the information above.
3. Description of Services
WrongDial provides tools intended to support communication, personal safety awareness, and preparedness.
Depending on the service version and available functionality, features may include:
3.1 SOS Dialing
SOS dialing features may allow users to initiate communication with designated contacts or access supported calling functionality.
3.2 Email Notifications
Users may configure email notifications to send relevant alerts or information to designated recipients.
3.3 Video Recording
WrongDial may provide video recording functionality to help users document events or situations.
WrongDial does not store video recordings on its servers.
Recordings saved directly to users’ devices or shared through external services are subject to the settings and policies of those devices or services.
3.4 Alarm Notifications
Alarm features may allow users to activate audible or digital notifications, subject to device capabilities and permissions.
3.5 Family Communication
WrongDial may provide communication features that support contact between children, parents, guardians, and trusted individuals.
Specific functionality may vary by device, operating system, location, and service availability.
4. Important Emergency Services Disclaimer
WrongDial is not an emergency response organization and is not a substitute for police, ambulance, fire, or other official emergency services.
WrongDial does not guarantee:
- Immediate emergency assistance.
- Successful SOS call connections.
- Delivery or receipt of notifications.
- Availability of internet or mobile networks.
- Prevention of accidents, criminal activity, or personal harm.
- Immediate responses from designated contacts.
In an emergency, users should contact their local emergency services directly.
In Germany:
- 110: Police emergencies
- 112: Fire and medical emergencies
Users outside Germany should contact the appropriate emergency services in their location.
5. Eligibility and User Accounts
Users must have the legal capacity to enter into these Terms or use the services with appropriate parental or guardian authorization.
Where account registration is required, users agree to provide accurate information and maintain the confidentiality of their account credentials.
Users are responsible for activities conducted through their accounts, except where applicable law provides otherwise.
We may take proportionate action against accounts involved in fraud, unauthorized access, or misuse of our services.
6. Children’s Safety and Parental Guidance
WrongDial may offer communication tools that support children’s safety awareness and family preparedness.
Parents and legal guardians are encouraged to:
- Supervise children’s use of the service.
- Explain appropriate use of SOS features.
- Teach children how to contact trusted adults.
- Review emergency contact information.
- Discuss responsible use of recording features.
WrongDial does not guarantee protection against strangers, suspicious individuals, abduction, harassment, or other harmful situations.
Our services are intended to supplement, not replace, parental supervision, safety education, or official emergency services.
Any processing of children’s personal information is subject to our Privacy Policy and applicable data protection requirements.
7. Suspicious Activity and Personal Safety Awareness
WrongDial may help users communicate concerns or document situations they consider suspicious or uncomfortable.
Users should prioritize their personal safety and avoid confronting individuals or exposing themselves to danger to obtain recordings.
WrongDial does not independently investigate suspicious activity or provide professional security or law enforcement services.
8. Camera, Microphone and Video Recording
Video recording functionality may require access to the device camera and microphone.
By using recording features, users agree to comply with applicable privacy, consent, and recording laws.
Users must not use WrongDial to:
- Conduct unlawful surveillance.
- Secretly record communications where prohibited.
- Harass, threaten, or intimidate others.
- Capture or distribute unlawful content.
- Violate another person’s privacy rights.
Users are responsible for ensuring that their recording activities are lawful.
Video Storage Policy
WrongDial does not store user video recordings on its servers or maintain an archive of recorded videos.
If users save recordings to their own devices or share them through external applications, those recordings may be handled according to the settings and policies of those devices or services.
9. Email Notifications and Emergency Contacts
Users may designate email addresses or other supported contact information to receive notifications.
Users agree to provide accurate contact information and use notification features responsibly.
Users must not use WrongDial to send:
- Spam or unsolicited commercial messages.
- Harassing or threatening notifications.
- Fraudulent emergency alerts.
- Misleading communications intended to harm others.
Notification delivery may depend on third-party email services, network availability, spam filtering, and recipient settings.
WrongDial cannot guarantee successful or immediate email delivery.
10. Alarm Notifications
WrongDial may provide audible alarms or digital notifications intended to draw attention to certain events.
Users should operate alarm features responsibly and in accordance with applicable laws.
Alarm effectiveness may vary depending on device volume, connectivity, permissions, and other technical factors.
WrongDial does not guarantee that alarms will be heard, delivered, or acted upon.
11. Acceptable Use
Users agree to use WrongDial only for lawful purposes.
Prohibited activities include:
- Unauthorized access to accounts or systems.
- Interference with platform security.
- Distribution of malware or harmful software.
- Fraudulent use of SOS features.
- Harassment or unlawful surveillance.
- Unauthorized collection of personal information.
- Use of the service in violation of applicable laws.
- Attempts to disrupt or damage WrongDial services.
We may restrict or suspend access where reasonably necessary to address serious violations, security threats, or unlawful activity, subject to applicable law.
12. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.
Service availability may be affected by:
- Internet or mobile network interruptions.
- Device compatibility.
- Operating system restrictions.
- Software updates.
- Scheduled maintenance.
- Third-party service interruptions.
- Technical failures.
We may modify, maintain, or discontinue features, subject to applicable contractual and consumer protection obligations.
13. User Responsibilities
Users are responsible for:
- Providing accurate account and contact information.
- Maintaining appropriate device permissions.
- Keeping devices and software updated.
- Using SOS and recording features lawfully.
- Reviewing notification settings.
- Protecting account credentials.
- Understanding that WrongDial is not a guaranteed emergency response service.
Users should periodically verify that their designated contact information is current.
14. Privacy and Data Protection
WrongDial respects user privacy and follows a data minimization approach.
IP Address Retention
IP addresses stored by WrongDial are retained for a maximum of 2 days (48 hours) before deletion.
Video Recordings
WrongDial does not store user video recordings on its servers.
Other Information
Email notification information and other personal data may be processed as necessary to provide requested features, subject to applicable privacy laws.
For more information, please review our Privacy Policy:
The Privacy Policy explains our data handling practices, applicable legal bases, retention, and user rights.
15. Intellectual Property
Unless otherwise stated, WrongDial owns or licenses the intellectual property rights associated with its website, software, branding, design, and original content.
Users may access and use the services for their intended purposes in accordance with these Terms.
Users may not reproduce, distribute, modify, or commercially exploit protected WrongDial materials without appropriate authorization, except where permitted by law.
Nothing in these Terms restricts rights granted under mandatory applicable law.
16. Third-Party Services
WrongDial may rely on third-party services for email delivery, hosting, technical infrastructure, or other functions.
Third-party services may have their own terms and privacy policies.
We are not responsible for independent third-party services outside our control, except where applicable law imposes responsibility on us.
17. Fees, Subscriptions and Payments
Some WrongDial features may be offered free of charge, while others may require payment if paid services are introduced or made available.
Before a paid purchase or subscription, users will be informed of applicable prices, billing periods, renewal terms, and cancellation conditions.
Any applicable refund, withdrawal, or cancellation rights will be provided in accordance with consumer protection laws.
Current Pricing Model: Free to use
No recurring charges will be imposed without an appropriate contractual basis.
18. Cancellation and Account Termination
Where account functionality is available, users may request account closure by contacting:
We may suspend or terminate access where reasonably necessary due to material violations of these Terms, security concerns, or unlawful activity, subject to applicable law.
Account termination does not automatically eliminate information that must be retained under applicable legal obligations.
Personal data deletion requests are handled in accordance with our Privacy Policy.
Where paid services exist, applicable cancellation and refund rights remain unaffected.
19. Disclaimer of Warranties
WrongDial provides digital communication and notification tools intended to support preparedness and communication.
To the extent permitted by applicable law, we do not guarantee that:
- Services will always be available.
- Notifications will arrive immediately.
- SOS calls will always connect.
- Recordings will always be successfully completed or saved.
- Alarm notifications will always function.
- Use of the service will prevent injury, loss, or other harm.
Nothing in this section excludes statutory rights or warranties that cannot legally be excluded.
20. Limitation of Liability
WrongDial’s liability is governed by applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for intent, gross negligence, or injury to life, body, or health where applicable.
For other claims, liability may be limited only to the extent permitted under applicable German and European consumer protection law.
These Terms do not restrict mandatory statutory consumer rights.
21. International Availability
WrongDial is operated from Germany and may be accessible internationally.
Users may access the service from countries including:
- Germany and other European Union member states.
- United States.
- United Kingdom.
- Canada.
- Other jurisdictions where the service is lawfully available.
Availability does not mean that every feature is supported or legally permitted in every country.
Users must comply with applicable local laws, including those relating to video recording, communications, privacy, and emergency services.
WrongDial does not claim that its services satisfy every legal or technical requirement in every jurisdiction.
22. Governing Law and Consumer Rights
These Terms are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer protection rules that may apply in a user’s country of habitual residence.
Nothing in these Terms deprives consumers of mandatory protections provided by applicable law.
Jurisdiction over disputes will be determined in accordance with applicable legal rules.
23. Changes to These Terms
We may update these Terms to reflect changes in our services, legal requirements, or operational practices.
Updated Terms will be published on our website with a revised effective date.
Where required by law or contract, we will provide advance notice or obtain agreement before changes take effect.
24. Contact Information
For questions, concerns, or requests related to these Terms and Conditions, please contact:
Business Name: WrongDial
Business Location: Germany
Email: contact@wrongdial.com
Website: https://wrongdial.com
We aim to respond to inquiries within a reasonable timeframe.
WrongDial – Stay Connected. Stay Alert. Stay Prepared.
WrongDial provides SOS dialing, email notifications, video recording, alarm alerts, and family communication tools designed to support safety awareness and preparedness.
© 2024 WrongDial. All Rights Reserved.